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Terms of service

The purpose of these General Terms and Conditions of Use is to define the conditions of access to and use of the website (hereinafter the « Site ») and its services.

A User of the Site (hereinafter the « User ») is defined as any person connecting to the Site.

Occasional or regular consultation of the Site by the User is subject to prior, full and complete acceptance of and full compliance with the clauses, rights and obligations arising from the following General Conditions of Use.

Bibliothèques Sans Frontières Belgium reserves the right to modify or update these Terms and Conditions of Use at any time and without the prior consent of the User. The User is therefore advised to refer regularly to the latest version of the General Conditions of Use, which are permanently available on the Site.

If you have any questions about the Site or these Terms and Conditions of Use, please do not hesitate to contact Bibliothèques Sans Frontières :

1. Purpose of the site

The website is an institutional site designed to present the missions and activities of Bibliothèques Sans Frontières Belgique in its various areas of activity: education, digital inclusion, action with refugees, promotion of reading, etc.

2. Conditions of access, use and availability of the site and its services

2.1 Access to the Site provides access to the various services on offer, in particular information about the association and its activities, job vacancies and the training and resources on offer.

The Site is accessible free of charge from any location to any User with Internet access. All costs incurred by the User in accessing the service (hardware, software, Internet connection, etc.) are at the User’s expense.


2.2 Access to the Site requires that you have an operational Internet connection. As Bibliothèques Sans Frontières Belgium has no control over or responsibility for the Internet connection, it cannot guarantee access to the Service.

The Site is accessible 24 hours a day, 7 days a week.

The User declares that he/she is fully aware of the characteristics and constraints of the Internet, and in particular that the transmission of data and information on the Internet is only relatively technically reliable, as it circulates on heterogeneous networks with diverse characteristics and technical capacities, which disrupt access or make it impossible at certain times.

Bibliothèques Sans Frontières Belgique is only bound by an obligation of means concerning accessibility to the Site. It is in no way responsible for any interruptions and the consequences that may result for the User or any third party. It reserves the right to suspend, interrupt or limit, without prior notice, access to all or part of the Site, in particular for maintenance and updating operations necessary for the proper functioning of the Site and related materials, or for any other reason, in particular technical.

The User is informed that Bibliothèques Sans Frontières Beglique may terminate or modify the characteristics of the services, training and resources proposed on the Site, at any time, and without prior notice, without the User having any recourse against Bibliothèques Sans Frontières Belgique.

3. Protection of personal data

« The User is informed that the data collected on the Site is subject to computer processing under the responsibility of Bibliothèques Sans Frontières Belgique.

This data is processed in accordance with the provisions of the General Data Protection Regulation 2016/679 (RGPD) and the Law of 30 July 2018 on the protection of individuals with regard to the processing of personal data. In accordance with the provisions of the Act each person has a right of access and rectification, as well as – in the event of a legitimate reason – a right to object to information concerning him or her.

In this respect, any person, providing proof of identity, may request that any information concerning him or her that is inaccurate, incomplete, ambiguous or out of date be rectified, completed, clarified, updated or deleted, by sending a request to the following address:

This information will not be sold or transferred to partners and will only be communicated to the competent authorities upon request. In any event, this data will remain strictly confidential and will not be transferred outside the European Union.

Since May 2018 and the entry into force of the General Data Protection Regulation (GDPR), Bibliothèques Sans Frontières Belgique has been strengthening its confidentiality policy on the processing of your personal data. This is an opportunity for us to reaffirm our commitment to transparency and responsible use of your data.

Bibliothèques Sans Frontières Belgique is sensitive to and vigilant about data protection, as set out in the RGPD, and defends the fundamental rights of each and every individual, particularly in its digital inclusion initiatives.

Your data is collected and processed for the sole purpose of

  • sending newsletters and e-mails from Bibliothèques Sans Frontières Belgique containing information to raise awareness of our themes and practical information on our resources and training.
  • for statistical purposes, system maintenance and to help improve the Site
  • processing your requests for information or training
  • processing your donations
  • processing your applications

It will not be distributed, transmitted or sold. You may request access to, rectification or deletion of your personal data, as well as a restriction on processing, at the following e-mail address: You also have the right to object to processing and the right to portability of your data. The person in charge of the Bibliothèques Sans Frontières Belgique general management will be your point of contact for all your questions relating to personal data.

3.1 What type of data do we collect?

The term « personal data » refers to any information that can be used to identify you. We may collect, store and use the following information about you:

  • Surname and first name
  • Date of birth
  • Professional and/or private e-mail address
  • Business and/or private telephone number
  • Status and function of the employee
  • Organisation/company
  • Postal address of the organisation/company
  • Postal address of the participant
  • Country of residence or nationality
  • Gender
  • Preferences (e.g. types of training you are interested in)
  • Technical information, for example information collected by cookies and web beacons or other technologies, server log file data, application usage data and location data, pages consulted and site navigation
  • The name and address of the company or educational establishment, teacher’s name and e-mail address, profession, academic record, language skills
  • Other information you provide during a telephone call, video conference or chat, as well as recordings and/or transcripts of these calls or chats.
  • Curriculum vitae and letter of application

3.2 How do we collect personal data?

We collect personal data in several ways:

  • Directly through you: this refers to all personal information that you submit to us directly or that we collect when you perform an action that allows us to do so, such as in the following cases:
  • Offline: we collect personal data offline, for example when you contact us during a telephone call or video conference. We also collect personal data at events (such as trade fairs) when you fill in one of our information request forms.
  • Online: we collect your personal data through the Site, for example when you subscribe to a newsletter or register for one of our training courses using our forms.

We also collect personal data in the following ways:

  • Thanks to cookies. Cookies enable browsers to transmit data from a computer or other device for archiving or other purposes. If you do not want information to be collected through the use of cookies, there is a simple setting on most browsers that allows you to refuse the use of cookies. To find out more about the cookies we use and what we use them for, we refer you to our Cookie Usage Policy.
  • From other sources. We may receive personal data from other sources, such as public databases; business partners such as sales agencies or providers of software and services for digital marketing automation and analytics; social networking platforms including but not limited to Facebook, Instagram, Snapchat, Musically, LinkedIn, Twitter, YouTube and instant messaging services such as WhatsApp or Facebook Messenger; people you friend or connect with from social networking platforms; or other third parties.

3.3 Special case: use of data for training provided by Bibliothèques Sans Frontières Belgique

When you enrol as a participant in one of the training courses provided by Bibliothèques Sans Frontières Beglique, either on your own initiative or on the instruction of your organisation, Bibliothèques Sans Frontières Belgique will process the above-mentioned personal data in order to make the best possible use of the training courses provided to you and the experience you have gained, and more specifically for the purposes of :

  • ensuring that the training course to which the participant has subscribed runs smoothly and that the participant’s learning is in progress
  • awarding certificates and other documents attesting to the completion of training courses
  • monitor training certificates (updating, renewal of skills, etc.)
  • enable Bibliothèques Sans Frontières Belgique to comply with its tax and accounting obligations (invoicing, etc.).

Participants in Bibliothèques Sans Frontières Belgium training courses are given the option of subscribing to a mailing list to receive news about Bibliothèques Sans Frontières Belgium projects. In this case, the use of ant data will also apply via the use of the data indicated in part 3.

3.4 Unsubscribing

If at any time you wish to stop receiving marketing communications from us, you can use the unsubscribe function in any marketing communication you have received or let us know by contacting us using the details below.

Please note that changes may not take effect immediately, but we will endeavour to respond to your requests as soon as possible.

4. Intellectual property rights

In general, the User agrees not to infringe in any way whatsoever the intellectual property rights (trademark rights, domain names, copyright, neighbouring rights, sui generis right of the producer of databases …) of Bibliothèques Sans Frontières Belgique and / or third parties.

Bibliothèques Sans Frontières Belgique is the owner of all intellectual property rights in force on the structure and content of the Site (in particular texts, logos, photographs, images, graphics, sound elements, software, icons, layout, database) or has regularly acquired the rights allowing the exploitation of the structure and content of the Site, without any limitation… Subject to the rights granted above, Users are prohibited from copying, reproducing, representing, modifying and/or exploiting, in any way whatsoever and for any purpose whatsoever, all or part of the structure and content of the Site.

Except in the case of prior written authorisation from the publication director, the User may not reproduce, represent, adapt, translate and/or transform, in whole or in part, or transfer the elements of the Site to another website or to another electronic medium of any kind whatsoever. However, the reproduction of texts from the Site on paper is authorised, particularly for educational purposes, subject to compliance with the following three conditions:

  • free distribution
  • respect for the integrity of the documents reproduced: no modification or alteration of any kind
  • clear and legible citation of the source in the following form: « this document comes from the Bibliothèques Sans Frontières Belgique website ».

Reproduction rights are reserved and strictly limited. The Internet address ( of the Bibliothèques Sans Frontières Belgique site must appear in the reference. We also ask you to notify us at the address below for any use of the content present or accessible for downloading on the Site.

For other uses, please contact us at :

Bibliothèques Sans Frontières Belgium and/or the third parties concerned may take appropriate measures in the event of any abusive downloading, particularly in the event of violation of their intellectual property rights.

The trademarks and logos reproduced on the Site have been registered by the companies that own them. Any reproduction of the names or logos, by any means whatsoever, without the prior authorisation of the owner concerned is formally prohibited. Failure to comply with these provisions may constitute an act of counterfeiting and/or unfair and parasitic competition for which the perpetrator may be held civilly and/or criminally liable.

4.1 Hypertext links

With the exception of sites disseminating information and/or content of an illegal nature and/or in particular of a political, religious or pornographic nature, a User may create a hypertext link on his/her site to the Site. When using these sites, the User is invited to refer to the General Conditions of Use of the sites concerned.

However, Bibliothèques Sans Frontières Belgique reserves the right to object and declines all responsibility for the information contained on these sites which may be linked to its own by a hypertext link or any other means.

Conversely, hypertext links contained on the Site may lead to other websites or other Internet sources. Insofar as Bibliothèques Sans Frontières Belgique cannot control these external sites and sources, it cannot be held responsible for the availability of these external sites and sources and cannot be held responsible for the content, advertising, products, services or any other material available on or from these external sites or sources. Furthermore, Bibliothèques Sans Frontières Belgium cannot be held responsible for any proven or alleged damage resulting from or related to the use of the content, goods or services available on these external sites or sources. Finally, to the extent permitted by law, Bibliothèques Sans Frontières Belgique shall not be held liable in the event that the content of said sites contravenes the legal and regulatory provisions in force.

All Users are invited to contact Bibliothèques sans Frontières Belgique to inform it of any hypertext links that appear to contravene these stipulations. Bibliothèques sans Frontières Belgium reserves the right to act in a discretionary manner with regard to such complaints.

5.Cookies and statistics

Cookies are small files stored on your computer, which are now widely used to improve your browsing experience. When you surf the web, including, you can block cookies via your browser.

To find out how Bibliothèques Sans Frontières Belgique uses cookies on the Site, please consult our cookies policy.

6. Information contained on the site

The information published on the Site by Bibliothèques Sans Frontières Belgique is non-contractual and provided for information purposes, free of charge, and without any obligation on the part of Bibliothèques Sans Frontières Belgique, which may modify it without prior notice.

Bibliothèques Sans Frontières Belgique makes every effort to ensure that the information provided is accurate and up to date. However, Bibliothèques Sans Frontières Belgique cannot guarantee this absolutely and declines all responsibility in this respect.

Users are therefore invited to check any information published on the Site with official sources.

7. Guarantee – Indemnification

The User undertakes, when using the Site, not to contravene the legislative and regulatory provisions in force, the practices of Netiquette and these General Conditions of Use. The User is hereby informed that any breach of the said provisions may result in legal proceedings and sanctions being taken against him or her.

Generally speaking, the Site declines all responsibility in the event of use of its services that does not comply with the General Terms and Conditions of Use.

The User undertakes to act with diligence in responding to any claim. The User is liable to Bibliothèques Sans Frontières Belgique and/or third parties for any material and/or immaterial, direct and/or indirect damage of any nature whatsoever caused by the User and/or his/her employees as a result of the use of the Site which does not comply with these terms and conditions. The User guarantees Bibliothèques Sans Frontières Belgique as well as its representatives, employees, and partners against any request, claim and/or recourse of any kind, resulting from any violation of the aforementioned provisions.

The User guarantees Bibliothèques Sans Frontières Belgique at all times and upon first request, against any damage and/or request, action, complaint emanating from third parties resulting from any violation of the said provisions. This guarantee covers both damages and interest that may be awarded, as well as lawyers’ fees, expert fees, court costs, and tax costs.

8. Storage’s time

The data processed is kept as follows:

  • 5 years for data relating to human resources (applications, CVs, covering letters, etc.)
  • 10 years for data relating to trainees (excluding anyone who has subscribed to one of our newsletters)
  • for an infinite period for the rest of the data, unless the individual specifically requests that the data be deleted.

9. Miscellaneous provisions

The nullity in whole or in part of one or more of the provisions of these General Terms and Conditions of Use, by virtue of a legal or regulatory provision or a court decision that has become final, shall not entail the nullity of the other provisions or the part of the provision not affected by the nullity.

10. Applicable law and jurisdiction

If any part of the stipulations of these General Terms of Use should prove to be illegal, invalid or inapplicable for any reason whatsoever, the term or terms in question will be declared non-existent and the remaining terms will retain all their force and scope and will continue to be applicable. The terms declared non-existent shall be replaced by one (or more) terms that are closest in content to the cancelled clause.

The Site is subject to Belgian law. Any use made of it must comply with these General Conditions of Use and will be deemed to have taken place on Belgian territory.

Any dispute relating in particular to the application, performance, interpretation and/or validity of the General Terms and Conditions of Use and/or the Use of the Site and/or the services offered, which cannot be settled amicably, shall be brought exclusively before the responsible courts.

Date of last update: 17/05/2024